| 摘要 |
Adaptive telephone relay service systems. Embodiments herein provide technical solutions for improving text captioning of Captioned Telephone Service calls, including computer systems, computer-implemented methods, and computer program products for automating the text captioning of CTS calls. These technical solutions include, among other things, embodiments for generating text captions from speech data using an adaptive captioning service to provide full automated text captioning and/or operator assisted automated text captioning, embodiments for intercepting and modifying a calling sequence for calls to captioned telephone service users, and embodiments for generating progressive text captions from speech data. |
| 主权项 |
1. A computer system, comprising:
one or more hardware processors; and one or more non-transitory computer-readable media having stored thereon computer-executable instructions that are structured such that, when the computer-executable instructions are executed by the one or more hardware processors, the computer system generates text captions from speech data, including at least the following: receiving, from a first communications device, the speech data based on a remote party's voice: generating, at the one or more hardware processors, first text captions from the speech data using a speech recognition algorithm; determining, at the one or more hardware processors, whether the generated first text captions meet a first predetermined quality threshold; and
when the first text captions meet the first predetermined quality threshold, sending the first text captions to a second communications device for display at a display device; orwhen the first text captions do not meet the first predetermined quality threshold, performing at least the following:
generating, at the one or more hardware processors, second text captions from the speech data based on user input to the speech recognition algorithm from a human user; andsending the second text captions to the second communications device for display at the display device when the second text captions meet a second predetermined quality threshold. |
