Content database for storing extracted content

摘要

Systems and methods for a content database storing extracted content. A content manager engine executing on a computer system performs various functions in relation to the content database. The content manager engine may extract content fragments from documents of different document types and store the content fragments to content entries of the content database. The content manager engine may reproduce a selected document using the content database, allow direct modification of content entries, and merge two documents of different types into a single document. The content manager engine may also be configured to produce a solution document using the content database based on one or more received user selections. A solution document may be provided to address issues or queries regarding computer system hardware or software. The solution document may comprise a description of any services, products, and/or technologies related to the issue or query.

主权项

1. A method for producing a content database, the method comprising:
extracting content, by a content manager engine, from a first document by removing metadata and formatting of the first document; dividing the extracted content into at least first and second content fragments; storing the first content fragment as a first entry and the second content fragment as a second entry in the content database; producing a first document mapping that maps to the first and second entries in the content database; storing the first document mapping to a document mapping data structure; inserting, in response to a first request, the first and second content fragments into a new document based on the first document mapping; receiving a modification to the new document, wherein the modification to the new document includes a modified first content fragment received over a computer network, the modified first content fragment having at least one image or character of text that differs from the first content fragment; storing the modified first content fragment as the first entry in the content database; and inserting, in response to a second request, the modified first content fragment and the second content fragment into a modified document based on the first document mapping.