Method and system for using a component business model to transform warranty claims processing in the automotive industry

摘要

A method, system and service for using a component business model to transform a business process. The invention uses a component business model of a business to prioritize business changes affecting key performance indicators for the business process, defines an information technology architecture to support the business changes, and specifies a roadmap for implementing the supporting information technology architecture. In a particular application of the invention to the automobile manufacturing business, the business process is the warranty claims process, and a length of time to process a warranty claim is a key performance indicator.

主权项

1. A method for using a Component Business Model (CBM) to transform a business process, comprising:
partitioning business assets into necessarily non-overlapping parts in a structure visually represented as a component map of the Component Business Model (CBM), said partitioning taking the assets of the business and producing therefrom separate components that are mutually exclusive and collectively complete, each said respective component including respective mechanisms for doing something commercially useful with said respective assets; defining key performance indicators for the business process; mapping the business process to the component map, each step in the process being performed by a performing component and each link between steps being represented on the map by a link between an output of one performing component and an input to another performing component, wherein the mapped display is presented in a plurality of views, each view highlighting a contribution of each of the performing components to an aspect of the business; using said multiple views of the mapped display to identify component sources of adverse affects upon the key performance indicators for the business process; using the identified sources of adverse affects to identify component business changes for improving the key performance indicators; establishing priorities for the identified changes with respect to impact on the key performance indicators; defining an information technology architecture to support the identified changes; and specifying a roadmap for implementing the supporting information technology architecture in accordance with the priorities established for the identified changes.