System, method, and apparatus for performing fault diagnosis for an electronic appliance using sound data

摘要

A fault diagnosis system, method, and apparatus are provided that diagnose a broken appliance and repair the broken appliance using voice communication. The method includes generating monitoring information, based on a current state of the appliance; generating first mix data by mixing the monitoring information and sound data; outputting the first mix data to a mobile communication terminal; receiving second mix data from the mobile communication terminal, when the monitoring information indicates that the appliance has a fault; extracting recovery data from the second mix data; and repairing the fault of the appliance using the recovery data.

主权项

1. A method of diagnosing a fault in an appliance by a diagnosis apparatus in a fault diagnosis system, the method comprising:
generating and displaying monitoring information, based on a current state of the appliance; generating first mix data by mixing the monitoring information and sound data; outputting the first mix data to a mobile communication terminal; receiving second mix data including recovery data from the mobile communication terminal, when the monitoring information indicates that the appliance has a fault, and if the fault is not repairable via the mobile communication terminal, receiving second mix data including recovery data from a diagnosis server; extracting the recovery data from the second mix data; and repairing the fault of the appliance using the recovery data.