ARTIFICIAL INTELLIGENCE RESEARCH TOOL

摘要

The present invention is directed to a software-based system that enables an associate (a researcher, an adjuster, an agent, a customer service specialist, a teller, or the like) of a financial institution to quickly and accurately research and resolve particular error cases, such as encoding or listing errors of monetary amounts of recent transactions. To resolve these error cases, the associate may utilize the system of the present invention to aid with researching and inputting information about the error case. The system of the present invention further provides a standardized set of procedures for resolving the error case based on the determined error type of the error case. The system of the present invention ensures efficiency and accuracy of error case processing and resolution.

主权项

1. A system for resolving error cases related to transactions using a research tool that provides a research scenario from a plurality of research scenarios based on information related to an error case for a transaction, the system comprising:
at least one memory; at least one processor; and at least one module stored in memory, executable by the at least one processor, and configured for:
presenting a research interface to a user to resolve the error case related to the transaction for which an error occurred during processing of the transaction;receiving error case information associated with the error case, wherein the error case information may be inputted manually or populated automatically with information captured during processing of the transaction, and wherein the error case information comprises a plurality of inputs about the error;initiating presentation of the research scenario from the plurality of research scenarios comprising a plurality of resolution information fields configured for receiving resolution information of the error case, wherein the research scenario presented is based on combinations of the plurality of inputs about the error;receiving resolution information for the error case, wherein the resolution information is inputted into the plurality of resolution information fields from the user; andgenerating case notes for resolving the error case based on the error case information and the resolution information received for the error case.