METHOD AND APPARATUS FOR MANAGING VISITOR INTERACTIONS

摘要

In accordance with an example embodiment a method and apparatus for managing visitor interactions is provided. The method comprises detecting a website access event corresponding to a visitor. The method further comprises determining, upon detecting the website access event, if an interaction invitation is available from among a maximum number of interaction invitations computed to be offered to visitors for facilitating the visitor interactions with agents. The maximum number of interaction invitations computed based on a number of active agents. The interaction invitation is provided to the visitor if the interaction invitation is determined to be available.