发明名称 Identifying recorded call data segments of interest
摘要 A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application. The method may also include forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.
申请公布号 US9313330(B1) 申请公布日期 2016.04.12
申请号 US201213628612 申请日期 2012.09.27
申请人 West Corporation 发明人 Cordell Jeffrey William;Boutcher James K.;Scheet David
分类号 H04M1/64;H04M3/493 主分类号 H04M1/64
代理机构 Raffi Gostanian 代理人 Raffi Gostanian
主权项 1. A method comprising: recording at least a portion of a conference call; storing the portion of the conference call in memory; processing the portion of the conference call to identify at least one segment of interest, the processing of the portion of the conference call comprises parsing one or more keywords and corresponding buffer areas after the one or more keywords are identified, wherein the corresponding buffer areas are defined as a predetermined time periods before and after the one or more keywords are identified in the audio segment; processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application, wherein the at least one tag of interest comprises a descriptor configured to link the at least one segment of interest to a transcribed text version, a voice version, or both, of the conference call to be of interest to other individuals accessing the conference call via the third party application; and forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.
地址 Omaha NE US