Intelligently detecting the leader of a co-browsing session

摘要

Managing a co-browsing session of multiple users where there are multiple roles that each user may have, and each respective user has a role. Software manages a computer system to: (i) monitor the co-browsing session to detect a condition; and (ii) responsive to detection of the condition, change the role(s) of at least one user. The change of role(s) is made automatically and without human intervention.

主权项

1. A method for managing a co-browsing session of multiple users where each respective user has at least one role selected from a set of at least two possible roles, the method comprising:
monitoring the co-browsing session to detect a condition; and responsive to detection of the condition, changing the role(s) of at least one user; wherein: at the changing step, the change of role(s) is made automatically and without human intervention; at least the changing step is performed by computer software running on computer hardware; the set of possible roles includes the following possible roles:
leader role, andnon-leader role; change of the role(s) of at least one user includes a change of role for a first user of the plurality of users from non-leader to leader role; and the condition is based, at least in part, upon at least one of the following: (i) a text analysis on chat or conference transcript indicates that a change in leaders would be helpful; (ii) a web page is opened by the first user; or (iii) highlighting of selected web page content, on the co-browsed web page, performed by the first user.