发明名称 PROVIDING TECHNICAL SUPPORT TO A USER VIA A WEARABLE COMPUTING DEVICE
摘要 Examples include providing technical support to a user via a wearable computing device, including identifying a user of the wearable computing device making a request to determine a user profile of the user, determining a location of the wearable computing device, determining, based on the user profile and the location of the wearable computing device, a virtual waiting room to place a digital representation of the user in, and transferring, based on a match between the user profile and at least one service personnel profile associated with the technical support center, the digital representation of the user from the virtual waiting room into a virtual private room.
申请公布号 WO2016053235(A1) 申请公布日期 2016.04.07
申请号 WO2014US57999 申请日期 2014.09.29
申请人 HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. 发明人 ORSOLINI, GARRY S.;CARRASCO, BARTOLOME FERNANDEZ;MCMAHON, JOHN
分类号 G06Q30/02;G06Q50/10 主分类号 G06Q30/02
代理机构 代理人
主权项
地址