SYSTEM AND METHOD FOR EXCHANGING SUPPORT DATA WITH A DEVICE HAVING NO PHYSICAL USER INTERFACE

摘要

A system and method for facilitating a request for technical assistance for a device (100) having a configurable memory (104), but no physical external user interface. The system includes a personal controller (10) for use in wirelessly extracting data from the configurable memory of the device and communicating the extracted data to a remote location to update a record having manufacturing information relating to the device.