Methods, systems, and computer program products for providing an integrated knowledge management system

摘要

Embodiments provide an automated knowledge management service. A method includes receiving, at a computer processor that implements the knowledge management service, a request for information from a requesting entity. The method also includes generating, by the computer processor, a search query to search for the information across multiple compartmentalized data sources that are non-local to the automated knowledge management service, searching the multiple compartmentalized data sources for the information, and retrieving the information from one of the multiple compartmentalized data sources. The method further includes determining an access channel for transmitting the information, formatting the information to correspond to a format recognized by the access channel, and transmitting formatted information to the requesting entity.

主权项

1. A method for providing an automated knowledge management service, comprising:
receiving, at a computer processor that implements the knowledge management service, a request for information from a requesting entity, the request received through a first access channel; generating, by the computer processor, a search query to search for the information across multiple compartmentalized data sources that are non-local to the automated knowledge management service; searching the multiple compartmentalized data sources for the information; retrieving the information from one of the multiple compartmentalized data sources; determining a second access channel for transmitting the information, wherein the second access channel for transmitting the information is different than the first access channel through which the request was received; formatting the information to correspond to a format recognized by the second access channel; and transmitting formatted information to the requesting entity.