| 摘要 |
The present disclosure relates to a method, device, and system for information acquisition and relates to the field of call answering. The method comprises: when making a voice call to a telephone agent system, establishing with the telephone agent system a data channel; acquiring an information acquisition page via the data channel; displaying the information acquisition page; and, when feedback information is received in the information acquisition page, transmitting the feedback information to the telephone agent system via the data channel. By acquiring the information acquisition page via the data channel and by conducting a satisfaction survey via the information acquisition page, the present disclosure solves the problem in the related art that a user is required to make a great number of input operations and that, once the content format of a short message is inputted incorrectly, a satisfaction survey result of a user terminal cannot be acquired and thereby leading to low acquisition efficiency of the entire process, thus achieving the effect in which the user is only required to carry out simple operations on the information acquisition page to allow the telephone agent system to acquire the feedback information. |
