SYSTEM AND METHOD FOR EFFICIENT UNIFIED MESSAGING SYSTEM SUPPORT FOR SPEECH-TO-TEXT SERVICE

摘要

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for communicating information about transcription progress from a unified messaging (UM) server to a UM client. In one embodiment, the transcription progress describes speech to text transcription of speech messages such as voicemail. The UM server authenticates and establishes a session with a UM client, then receives a get message list request from a UM client as of a first time, responds to the get message list request with a view of a state of messages and available transcriptions for transcribable messages in a list of messages associated with the get message list call at the first time, and, at a second time subsequent to the first time, transmits to the UM client a notification that provides an indication of progress for at least one transcription not yet complete in the list of messages. The messages can include video.

主权项

1. A method comprising:
receiving a get message list request for a list of voice messages at a first time; responding, via a physical processor, to the get message list request with a report comprising a state of available transcriptions and pending transcriptions; calculating, via the physical processor, an indication of progress for an incomplete transcription of a voice message in the pending transcriptions, wherein the indication of progress is based on a time since a start of a transcription of the voice message and an expected completion time of the transcription, the expected completion time based on a current transcription rate using the physical processor; and at a second time, subsequent to the first time, transmitting a response to the get message list request, the response comprising the indication of progress in transcribing the incomplete transcription of the voice message.