| 发明名称 | Empathy injection for question-answering systems | ||
| 摘要 | Exemplary methods and devices herein receive an inquiry and automatically analyze words used in the inquiry, potential answers, and data maintained by evidence sources using the computerized device to determine the sensitivity level associated with the inquiry. The sensitivity level associated with the inquiry represents an emotional and cognitive state of the user. Such methods and devices automatically generate at least one follow-up question based on the sensitivity level associated with the inquiry and receive a follow-up response into the computerized device in response to the follow-up question(s). The methods and devices also automatically produce scores for the potential answers using the computerized device based on the inquiry, the follow-up responses, and ratings of the evidence sources. Following this, these methods and devices automatically generate output answers to the inquiry based on the sensitivity level associated with the inquiry using the computerized device. | ||
| 申请公布号 | US9298766(B2) | 申请公布日期 | 2016.03.29 |
| 申请号 | US201314049445 | 申请日期 | 2013.10.09 |
| 申请人 | International Business Machines Corporation | 发明人 | Kozloski James R.;Murdock, IV James W.;Pickover Clifford A.;Walker George F. |
| 分类号 | G06N5/04;G06F17/30;G06F3/0484;G06F17/27;G06N99/00;G06F19/00 | 主分类号 | G06N5/04 |
| 代理机构 | Gibb & Riley, LLC | 代理人 | Gibb & Riley, LLC |
| 主权项 | 1. A method comprising: receiving an inquiry from a user into a computerized device; automatically performing an initial analysis of said inquiry, using said computerized device, said initial analysis producing potential answers to said inquiry from evidence sources; automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources, using said computerized device, and determining a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said computerized device; automatically generating at least one response to said inquiry, said response being one of relatively more empathetic and relatively less empathetic based on said sensitivity level associated with said inquiry; and outputting said emotional and cognitive state of said user as automatically determined by said computerized device to individuals other than said user. | ||
| 地址 | Armonk NY US | ||