主权项 |
1. A method of facilitating a reliable and persistent communication between a user of a user communication device and an emergency response dispatch center, the method comprising:
receiving an emergency alert from the user communication device at an emergency messaging system; constructing an emergency message that is based on the emergency alert and that includes at least one of an audio file, an interactive voice response (IVR) message, a Short Message Service (SMS) text message, a Multimedia Messaging Service (MMS) message, an e-mail message, an Instant Messaging (IM) message, and a message otherwise formatted for communication over the Internet; establishing a first communication link, the first communication link including at least one of a communication link between the emergency messaging system and an emergency response dispatch center, a link between the emergency messaging system and a Routing Service Provider (RSP) and a communication link between the RSP and the dispatch center, and a communication link between the emergency response dispatch center and a first gateway and a communication link between the first gateway and the emergency messaging system; establishing a second communication link, the second communication link including at least one of a communication link between the emergency messaging system and the user communication device, and a communication link between the emergency messaging system and a second gateway and between the second gateway and the user communication device; bridging the first communication link and the second communication link; routing the emergency message from the emergency messaging system to the dispatch center over the first communications link; and actively managing the first and second communication links until a termination signal is received from the user communication device. |