Medium for facilitating initiation of customer returns

摘要

In certain embodiments, a system includes a processing system and tangible computer-readable media accessible by the processing system. The media may store software and purchase order identifications. Each purchase order identification indicates a respective one of the purchase orders and is globally unique with respect to each other purchase order identification. The software when executed by the processing system is configured to perform operations, including accessing a request comprising a particular one of the purchase order identifications. The request had been generated at a client device that had decoded the particular purchase order identification from an optical scan of a code provided with packaging of one or more products of the respective purchase order indicated by the particular purchase order identification. The operations further include generating data for receipt by the client device. The data comprises information that facilitates returning at least one of the products.

主权项

1. Non-transitory computer-readable media comprising software that when executed using a client device is configured to perform operations comprising:
optically scanning, by the client device, a code of a package label, wherein the client device is a mobile device; decoding, by the client device, data coded in the optical scan of the code of the package label, the data comprising:
an identification of a purchase order of one or more products; andan address; transmitting, by the client device, a request to a server, the server accessible via the address decoded from the optical scan of the code of the package label, for information regarding the one or more products associated with the identification of the purchase order, the request comprising the identification of the purchase order, the server determining, based at least in part on the request that comprises the identification of the purchase order, the one or more products associated with the purchase order; accessing, by the client device, data received in response to the request, the data received in response to the request facilitating returning at least one of the one or more products and comprising an identification of the one or more products associated with the purchase order; displaying, by the client device, a prompt, responsive to accessing the data, requesting a selection, from the one or more products associated with the purchase order, of the at least one of the one or more products to return; transmitting, by the client device, a communication to the server indicating the selection to return the at least one of the one or more products, the server generating, based at least in part on the indicated selection to return the at least one of the one or more products, a data file comprising information for a label to return the at least one of the one or more products; and receiving, by the client device, the data file from the server.