Method, medium, and system for a customer service application for a portable electronic device

摘要

A customer service application resident on a user's portable electronic device is used to get information about a service and also request the service offered by a store. The customer service application can check for nearby stores when launched. Once the user is deemed to be within the service area of the store, the store host server computer can start sending information about various products, servers, events, or workshops offered by the store. The user can use the customer service application to request product or service help from store employees, register for an event/workshop, reserve a product for pickup, etc.

主权项

1. A method comprising:
receiving, by a computer server, location information along with an accuracy value, the location information having been acquired using a global positioning service and describing an estimated location of a portable electronic device, and the accuracy value describing an accuracy range associated with the global positioning service used to acquire the location information; determining, based on a comparison of the accuracy value to a threshold accuracy value, whether the estimated location is sufficiently accurate for use in determining whether an actual location of the portable electronic device is within a predetermined distance of a target geographic location, wherein the estimated location is sufficiently accurate when the accuracy value is less than the threshold accuracy value; and in response to determining that the estimated location is sufficiently accurate, determining whether the location of the portable electronic device is within the predetermined distance of the target geographic location, by:
determining a first length based on the accuracy value;defining a first area that spans the first length from the location of the portable electronic device;defining a second area spanning a predetermined distance from the target geographic location; anddetermining whether a portion of the first area overlaps a portion of the second area.