CUSTOMER SATISFACTION-BASED RATINGS

摘要

In some examples, a customer satisfaction-based rating may be produced by receiving transaction information corresponding to at least one payment made to a place of business. For each transaction, a total amount of the payment made to the place of business may be determined and an amount tipped may be extracted from the total amount of the payment made to the place of business, and a tip ratio based on the extracted amount tipped and the total amount of the payment made to the place of business may be calculated. An average tip ratio may be calculated based on the calculated tip ratio, and then used as a factor in determining a customer satisfaction-based rating for the place of business.

主权项

1. A customer satisfaction-based rating method, comprising:
receiving transaction information from a place of business, the transaction information corresponding to at least one payment made to the place of business, each payment corresponding to a transaction; for each transaction:
determining, from the received transaction information, a total amount of the payment made to the place of business,extracting, from the total amount of the payment made to the place of business, an amount tipped, andcalculating a tip ratio based on the extracted amount tipped and the total amount of the payment made to the place of business; and calculating an average tip ratio based on at least the calculated tip ratio, the average tip ratio to be used as a factor in determining a customer satisfaction-based rating for the place of business.