Interactive voice response interface for webpage navigation

摘要

There is provided systems and method for interactive voice response interface for webpage navigation. An existing webpage may be altered so that the webpage and corresponding forms offer Interactive Voice Response (IVR) to a user. A JavaScript library of other software component corresponding to the IVR interface may be downloaded to the user's system and/or browser when the user accesses the webpage. The webpage includes HTML tags corresponding to elements or a separate file/database may include links to the elements. The HTML tags and/or file/database correspond to an IVR flow of information. The JavaScript library is built to interpret the HTML tags and/or file/database so the IVR flow of information may be presented to the user. Thus, when a user engages the interactive mode, the JavaScript library may present the IVR flow to the user, interpret input from the user, and send the input to the underlying webpage.

主权项

1. A system comprising:
a non-transitory memory storing a software component library for use with interactive voice response (IVR) information for a plurality of webpages; and one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the system to perform operations comprising: determine IVR flow information from each webpage element of a plurality of webpage elements in a webpage, wherein the IVR flow information comprises a sequence of audio outputs for presentation of the plurality of webpage elements to a user using a device; transmit the software component library to the device for processing on a user initiation to present an IVR interface to the user using the IVR flow information, wherein the user utilizes the IVR interface to enter at least one input to at least one of the plurality of webpage elements in response to the sequence of the audio outputs; and receive the at least one input from the user.