| 发明名称 | Call center system with redundant components and method of operation thereof | ||
| 摘要 | A method of operation of a call center system includes: providing an operator console having a first interface port and a second interface port; communicating with a local controller, having a primary interface port and a secondary interface port, by the operator console; establishing a redundant communication mode between the operator console and the local controller; and transmitting redundant messages between the operator console and the local controller including transmitting transmission headers having identical content on the first interface port and the second interface port. | ||
| 申请公布号 | US9288322(B2) | 申请公布日期 | 2016.03.15 |
| 申请号 | US201213448908 | 申请日期 | 2012.04.17 |
| 申请人 | Zetron, Inc. | 发明人 | Barratt Nicholas Jerome;Stevens William M. |
| 分类号 | H04M3/00;G01R31/08;G06F11/00;H04J1/16;H04L12/26;H04M5/00;H04M3/51 | 主分类号 | H04M3/00 |
| 代理机构 | Ishimaru & Associates LLP | 代理人 | Ishimaru & Associates LLP |
| 主权项 | 1. A method of operation of a call center system comprising: providing an operator console having a first interface port and a second interface port; transmitting a transfer mode message from the first interface port for selecting a redundant mode of transfer; communicating with a local controller, having a primary interface port and a secondary interface port, by the operator console; establishing a redundant communication mode between the operator console and the local controller includes accepting a first message, to be received from the primary interface port or the secondary interface port, and disregarding a second message to arrive; and transmitting redundant messages between the operator console and the local controller including transmitting transmission headers having identical content on the first interface port and the second interface port. | ||
| 地址 | Redmond WA US | ||