Inbound call screening for particular accounts

摘要

A system and method for improving the handling, management, and retention of particular accounts. An allowable calling number list is generated via a suitable mechanism such as a call center. The allowable calling number list is utilized by telephone number management server to manage inbound call access to suspended accounts. Account representatives are given access to the suspended numbers. Additionally, certain emergency inbound calls may be permitted from select numbers.

主权项

1. A method comprising:
configuring an account of a suspended user with a termination attempt trigger; detecting a calling number calling the suspended user, the account of the suspended user being configured with the termination attempt trigger; sending, to a computing device, a query that indicates the calling number and that requests the computing device attempt to find an entry indicative of the calling number on a list comprising entries indicative of calling numbers allowed to call one or more suspended users; and receiving a response to the query that comprises a parameter either indicating that the calling number is allowable or indicating that the calling number is not allowed.