| 主权项 |
1. A method, comprising:
downloading, installing, and executing, at a set-top box (STB), a self-help widget, wherein the STB is configured to receive content via a network; determining, by the self-help widget executing at the STB, an occurrence of a first STB error during content presentation via the STB; identifying, by the self-help widget executing at the STB, a first error code that corresponds to the first STB error; mapping, by the self-help widget executing at the STB, the first error code to a first self-help video of a plurality of stored self-help videos; playing, by the self-help widget executing at the STB, the first self-help video via a display device coupled to the STB; determining, by the self-help widget executing at the STB, whether the first STB error was resolved during the playing of the first self-help video; and initiating, by the self-help widget executing at the STB responsive to the first STB error not being resolved during the playing of the first self-help video, establishment of a voice call with a call center. |
