SYSTEM FOR CLAIM LOAD BALANCING

摘要

According to some embodiments, data may be received indicative of a plurality of insurance claims along with an indication of an appropriate claim segment classification for each insurance claim. A first claim handler may then be automatically selected for a first insurance claim based at least in part on: (i) a first segment classification associated with the first insurance claim, (ii) numbers of other insurance claims currently assigned to claim handlers, and (iii) load factors associated with claim handlers. An indication of the selected first claim handler may then be transmitted.

主权项

1. A system for claim load balancing and assignment, comprising:
a communication device to receive data indicative of a plurality of insurance claims submitted in connection with insurance policies along with an indication of an appropriate claim segment classification for each insurance claim; a computer storage unit for receiving, storing, and providing said data indicative of the plurality of insurance claims; and a load balancing and assignment platform processor in communication with the storage unit, wherein the processor is configured for:
selecting a first claim handler for a first insurance claim based at least in part on: (i) a first segment classification associated with the first insurance claim, (ii) numbers of other insurance claims currently assigned to claim handlers, and (iii) load factors associated with claim handlers, andtransmitting an indication of the selected first claim handler.