Method and apparatus for providing special call handling for valued customers of retailers

摘要

The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network.

主权项

1. A method for processing a call setup message in a communication network, the method comprising:
receiving, by a processor in the communication network, the call setup message from an endpoint device of a calling party to a called party; verifying, by the processor, the calling party is associated with a valued customer status and the called party is a registered retailer based upon the call setup message; and processing, by the processor, the call setup message in accordance with a registered service logic when the calling party is associated with the valued customer status and the called party is the registered retailer instead of processing the call setup message in accordance with a service logic associated with a regular customer status, wherein the registered service logic presents a pre-recorded message of a promotion and directs a call to a live attendant following the pre-recorded message of the promotion being presented.