COMMUNICATION PROCESSING DEVICE, COMMUNICATION PROCESSING SYSTEM, COMMUNICATION PROCESSING METHOD, AND COMMUNICATION PROCESSING PROGRAM

摘要

PROBLEM TO BE SOLVED: To flexibly detect that a failure state has occurred in accordance with the content of communication in communication support for processing transmitted information which is transmitted using language.SOLUTION: A communication processing device 40 according to the present invention comprises: a determination unit 41 for determining, by applying information processing to transmitted information representing a content generated due to communication that uses language, the degree of importance pertaining to the communication on the basis of the content of the transmitted information when providing support for the communication; and an alteration unit 43 for altering, in accordance with the degree of importance, the content of a failure detection criterion 430 which is a criterion for detecting a failure state that it is difficult to continue the communication.SELECTED DRAWING: Figure 6