摘要 |
A call center having a telephony server configured for a caller to hold two-way telephone conferences with a plurality of contacts in sequence, in which the telephony server initiates a call to the contact, and upon establishing a connection with the contact joins the connection to a conference bridge with the caller, disengages the connection to the conference bridge upon disconnection of the call by the contact, and initiates a subsequent call to another contact while maintaining the caller in connection with the conference bridge. |