SYSTEMS AND METHODS FOR SERVICE LEVEL AGREEMENT FOCUSED DOCUMENT WORKFLOW MANAGEMENT

摘要

Systems and methods for managing document workflows is disclosed. The method includes configuring and deploying a document workflow based on at least one service level agreement (SLA) parameter. The document workflow includes one or more document processing tasks. The method also includes establishing communication between the configured document workflow and a document management system. The method further includes retrieving a document from the document management system in response to at least one service request received from a first user role. The method furthermore includes accessing the retrieved document to perform the one or more document processing tasks by a second user role. The method also includes generating at least one of a notification and an alert based on statuses of the one or more document processing tasks with respect to the at least one SLA parameter.

主权项

1. A device for managing document workflows, the device for use with a communication network, the device comprising:
a workflow editor for configuring a document workflow based on at least one service level agreement (SLA) parameter, wherein the configured document workflow includes one or more document processing tasks; an integration module configured to: establish communication between the configured document workflow and a document management system; and
retrieving a document from the document management system in response to at least one service request; anda runtime engine configured to:
execute the one or more document processing tasks on the retrieved document according to the configured document workflow; andgenerate at least one of a notification and an alert based on statuses of the one or more document processing tasks with respect to the at least one SLA parameter.