NATURAL LANGUAGE PROCESSING (NLP) OF FOLLOW UP TO A SCHEDULED EVENT IN A CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM

摘要

The present invention provides for natural language processing (NLP) follow up to a meeting in a calendaring and scheduling (C&S) component of a customer relationship management (CRM) system. A method for NLP follow up to a meeting in a C&S component of a CRM system includes scheduling a meeting from an end user in a C&S component of a CRM system. The method also includes loading a document of the end user such as an e-mail message or speech recognized text, and extracting a context for the document. The method yet further includes matching the context to the scheduled meeting and performing NLP on at least a portion of the document to produce data pertaining to at least one CRM object in the CRM system associated with the scheduled meeting. Finally, the method includes updating the CRM object with the produced data.

主权项

1. A method for natural language processing (NLP) follow up to a meeting in a calendaring and scheduling (C&S) component of a customer relationship management (CRM) system, the method comprising:
Scheduling a meeting from an end user in a C&S component of a CRM system executing in memory of host computing system; Loading a document of the end user and extracting a context for the document; Matching the context to the scheduled meeting and performing NLP on at least a portion of the document to produce data pertaining to at least one CRM object in the CRM system associated with the scheduled meeting; and, Updating the CRM object with the produced data.