Pre-call recording

摘要

A recording of a subject is covertly generated prior to, and subsequent to an operator answering the call. The recording of the subject prior to the operator answering the call involves recording the subject and/or enabling the operator to listen in on the subject prior to indicating to the subject that the operator is communicating on the line. The subject is connected and a ring tone is generated and played back to the subject while audio received from the subject on the connection is recorded or otherwise monitored. Playback of the ringtone leads the subject to believe a connection has not yet been established. The operator may listen to the audio transmitted by the subject without the subject knowing the operator is covertly ascertaining situational information. The operator may provide a selection or answer the call to begin bi-direction communication with the subject which causes the ring tone to cease playing and lead the subject to believe the connection has just been established.

主权项

1. A computer based method comprising:
receiving information in response to a connection request from a telephonic device to a virtual number associated with an operator device, the information including device information corresponding to the telephonic device and the virtual number; identifying the telephonic device as a subject device based on a comparison of the device information with device information stored in association with the virtual number in a mapping table; in response to identifying the telephonic device as the subject device, transmitting instructions for:
connecting the subject device with the virtual number to receive audio from the subject device on the virtual number;playing a ring tone to the subject device to mimic indication of an ongoing connection request; andgenerating a recording of audio received from the subject device over the connection with the virtual number during the mimicking of the indication of an ongoing connection request; identifying the operator device associated with the virtual number in the mapping table; in response to identifying the operator device associated with the virtual number, transmitting instructions for:
connecting the operator device with the virtual number;muting audio from the operator device to the subject device; andtransmitting received audio from the subject device on the virtual number to the operator device; and transmitting instructions to stop playback of the ring tone and unmute the audio from the operator device to establish bi-directional communications between the operator device and the subject device.