Method of Delivering Customer Contact Service to IPTV Viewer

摘要

An application for a client device which is arranged to receive and render selected video streams including content indicators relating to content to be rendered at a given location on a screen of the client device is disclosed. The application responds to user interaction with a rendered stream at rendered locations of the content to store an indicator of the user's interest in the content. The application then cooperates with an analyzer, arranged to analyze the user's interest in the content, and responds to the interest satisfying business logic by providing an indication of an interaction opportunity to the user of the client device during the rendering of the video stream.

主权项

1. A non-transitory computer readable storage medium storing programming instructions executable on a client device to cause the client device to:
receive a video stream, wherein the video stream comprises video information and at least one tag associated with content comprised in the video information; render the video information on a screen of the client device, wherein the content appears at tagged location[s] on the screen when the video information is rendered, wherein the tagged locations are identified by the at least one tag; detect a user interaction with the content in the rendered video information at the tagged location[s], wherein the user interaction is by a user of the client device; store an indicator representative of the detected user interaction in a database that stores a plurality of indicators representative of a history of user interactions corresponding to multiple user interactions by the user with the content in the rendered video information at the tagged location[s] at different times; and provide an indicator representative of a suitable interaction opportunity to the user at some time during rendering of the video information, responsive to the history of user interactions satisfying a specified business logic.