CASCADING CALL NOTIFICATION SYSTEM AND METHOD

摘要

Systems and methods for notifying customers of ETAs associated with service orders are disclosed herein. A computer implemented method, according to various implementations, includes automatically receiving, by a service application, an ETA from a service order management system. The computer implemented method also includes automatically determining whether an en route notification is to be displayed on at least one servicer device associated with the service application, and automatically displaying the en route notification on the at least one servicer device in response to determining that the en route notification is to be displayed by the servicer device.

主权项

1. A notification system comprising:
a plurality of servicer devices, each servicer device of the plurality of servicer devices including a service application and being communicatively connected to at least a service order management system, each service application of each servicer device of the plurality of servicer devices configured to
automatically receive an initial estimated time of arrival (ETA) from the service order management system,automatically display an en route notification on the servicer device when it is determined that the initial ETA is within an ETA notification window, the en route notification enabling a servicer to enter a modified ETA,receive from the servicer a selection to initiate a notification to a customer and the modified ETA; andresponsive to receiving the selection to initiate the notification to the customer and the modified ETA, transmit a signal to the service order management system to notify the customer of the modified ETA, wherein enabling the servicer to enter the modified ETA enables the service order management system to notify the customer of the modified ETA which is more accurate than the initial ETA.