PROCESSING ELECTRONIC MAIL REPLIES

摘要

Disclosed are various embodiments for processing electronic messages and/or reply electronic messages. A contact entry associated with a user issue is created. A unique token associated with the contact entry is generated. Electronic messages sent to the user are generated with a reply-to address that incorporates the token.

主权项

1. A method comprising:
generating a contact entry in a data store, the contact entry associated with a user initiation of communication with an enterprise, the contact entry associated with an issue to be resolved; generating a tokenized messaging address incorporating a token, wherein a username is designated as a portion of a local-part of the tokenized messaging address, the token being appended to the username to form the tokenized messaging address, the username associated with an original messaging address of the enterprise; generating an electronic message associated with the contact entry; designating a “reply-to” address of the electronic message as the tokenized messaging address; designating a “from” address of the electronic message as the original messaging address associated with the username sending the electronic message to at least one user messaging address associated with an account of a user associated with the contact entry; obtaining a reply electronic message that is sent to the tokenized messaging address from a sender; determining that the sender of the reply electronic message corresponds to the user by determining that the “from” address of the reply electronic message matches the at least one user messaging address; determining that the reply electronic message is received within an expiry window associated with the tokenized messaging address, the expiry window comprising a window of time outside of which the tokenized messaging address is expired; and accepting the reply electronic message upon determining that the reply electronic message is received within the expiry window.