| 主权项 |
1. A method of a multimodal communication server, the multimodal communication server being part of a mailing service, comprising:
defining, through the multimodal communication server, response actions in a record of a matching table thereof; processing, through the multimodal communication server, event data associated with a mailed item in transit between a source location and a destination location based on scan data of a logistical node between the source location and the destination location, the source location and the destination location comprising a plurality of logistical nodes therebetween including the logistical node associated with the scan data, the scan data and the event data being generated through a scan of a code on the mailed item in transit at the logistical node by a set of intermediate servers communicatively coupled to the plurality of logistical nodes, and the set of intermediate servers also being communicatively coupled to the multimodal communication server through a computer network; automatically triggering, through the multimodal communication server, application of at least one response action of the defined response actions related to the mailed item to at least one of: a data processing device of a sender of the mailed item and a data processing device of a recipient of the mailed item based on the scanning of the mailed item and the processing of the scan data and the event data, the automatic triggering comprising:
automatically determining, through the multimodal communication server, a match of the event data and the scan data in the matching table; andautomatically triggering, through the multimodal communication server, the at least one response action in accordance with the automatically determined match; automatically establishing, through the multimodal communication server, direct bidirectional telephonic communication between the sender and the recipient of the mailed item a plurality of times during transit thereof when the event data is associated with a telephonic communication as the at least one response action based on:
automatically initiating, through the multimodal communication server, a first communication with a telephonic device of the recipient via a telephonic network;in one instance of the plurality of times, determining, through the multimodal communication server, that the telephonic device of the recipient is unresponsive to the first communication;automatically triggering, through the multimodal communication server, a different response action to the recipient related to communication with a telephonic device of the sender based on the determination of the unresponsiveness of the telephonic device of the recipient in the one instance;in another instance of the plurality of times, determining, through the multimodal communication server, that the telephonic device of the recipient is responsive to the first communication;automatically initiating, through the multimodal communication server, a second communication with the telephonic device of the sender via the telephonic network based on the determination of the response to the first communication by the telephonic device of the recipient in the another instance; andautomatically forming, through the multimodal communication server, a bridged connection between the recipient and the sender when both the recipient responds to the first communication and the sender responds to the second communication through the telephonic devices thereof in the another instance such that the recipient and the sender share a telephone call; and describing, through the multimodal communication server, a damaged condition of the mailed item to the at least one of: the data processing device of the sender and the data processing device of the recipient when the event data is associated with a damaged condition notification of the mailed item as the at least one response action, wherein the sender is a seller of the mailed item employing a mailing logistics provider through the multimodal communication server. |
