Secure digital remediation systems and methods for managing an online reputation

摘要

Secure digital remediation methods and systems are provided for managing a reputation. A method for managing a reputation includes receiving a complaint from a victim regarding an unfavorable item published by one or more third parties, extracting information from the unfavorable item, and providing a communication to the one or more third parties of the complaint including the information, the communication requesting a response from the one or more third parties. The method also includes scoring the unfavorable item on a severity scale based on the information, responses to queries and/or a ruleset to produce a severity score, the ruleset including instructions for responding to the complaint based on the severity score.

主权项

1. A method, comprising:
receiving a victim profile for a victim entity on a complainant interface; creating an advocate profile for a digital advocate for the victim entity; providing a set of sequence based questions to the victim entity to determine information for an unfavorable item published by one or more third parties on the complainant interface; receiving a filing of a complaint about the victim entity, the complaint being filed by the digital advocate; extracting information from the unfavorable item by parsing the complaint; populating a database with information regarding the complaint and the one or more third parties; and providing a communication to the one or more third parties of the complaint including the information extracted from the unfavorable item, the communication requesting a response from the one or more third parties.