NETWORK SERVICE ANALYTICS

摘要

A device may determine a performance metric associated with a network service management process. The device may determine a key question that may identify a business issue associated with improving the performance metric. The device may perform a root cause analysis that identifies a solution to the key question. The solution may identify a manner in which the network service management process is to be modified in order to improve the performance metric. The device may forecast, based on the solution, a network service demand that may identify a quantity of expected future network service actions expected based on implementing the solution. The device may perform, based on the forecasted network service demand, capacity planning that may identify network service resources required to satisfy the forecasted network service demand. The device may schedule the network service resources such that the solution is implemented within the network service management process.

主权项

1. A device, comprising:
one or more processors to:
determine a performance metric associated with a network service management process,
the performance metric being determined based on network service information associated with the network service management process;determine a key question, associated with the performance metric, based on determining the performance metric,
the key question identifying a business issue associated with improving the performance metric;perform a root cause analysis, associated with the key question, that identifies a solution to the key question,
the solution identifying a manner in which the network service management process is to be modified in order to improve the performance metric;forecast a network service demand based on the solution to the key question,
the forecasted network service demand identifying a quantity of future network service actions expected based on implementing the solution within the network service management process;perform capacity planning based on the forecasted network service demand,
a result of performing the capacity planning identifying network service resources required to satisfy the forecasted network service demand; andschedule the network service resources, based on the result of performing capacity planning, such that the solution is implemented within the network service management process.