Customer Management & Support System for Multiple Enterprises

摘要

A system prompts acceptance of, (a) a change of phone service interface to divert calls by customers and (b) a change of intermediary handling payment transaction records enabling access to records of payment transactions made by customers of the enterprise and names of individual customers. A communication interface responsive to change in phone interface or transaction payment data intermediary by the communication manager, acquires customer related, email, phone and transaction data for an enterprise. A data processor processes the acquired data to associate at least one of email, phone and transaction records with corresponding respective customers in response to text matching record data with customer name data. A data analyzer analyzes the processed acquired data to identify a particular customer to target with a marketing message and initiate a marketing communication to the particular customer.

主权项

1. A system for managing business communications of an enterprise to promote customer sales, comprising:
at least one computer system operating in response to predetermined instruction and including,
a display processor conditioned for generating data representing at least one display image window prompting acceptance of,
(a) a change of phone service interface to divert calls by customers and(b) a change of intermediary handling payment transaction records enabling access to records of payment transactions made by customers of said enterprise including access to a first and last name of individual customers, in response to command;a communication interface responsive to change in phone interface or transaction payment data intermediary by the communication manager, conditioned for acquiring customer related, email, phone and transaction data for said enterprise;a data processor conditioned for processing the acquired data to associate at least one of email, phone and transaction records with corresponding respective customers in response to text matching record data with customer name data; anda data analyzer conditioned for analyzing the processed acquired data to identify a particular customer to target with a marketing message and initiating a marketing communication to said particular customer.