INTELLIGENT CUSTOMER EXPERIENCE SYSTEM

摘要

An intelligent system for managing a customer experience may consist of at least of a controller resident in a server that is positioned at a physical address. The controller can log a customer action and subsequently match the customer action with a customer profile. The controller may predict a customer satisfaction value and prompt an employee to engage in a staff action with a graphical user interface that is connected to the controller. The staff action can be selected by the controller in response to the customer satisfaction value to increase the customer's satisfaction and optimize the customer's experience.

主权项

1. A method comprising:
logging a customer action with a controller resident in a server positioned at a physical address; matching the customer action with a customer profile accessed by the controller; predicting a customer satisfaction value in response to the customer action with the controller; and prompting an employee with a graphical user interface connected to the controller to engage in a staff action in response to the customer satisfaction value.