| 发明名称 |
SYSTEM AND METHOD FOR MANAGING CUSTOMER FEEDBACK |
| 摘要 |
In a method for managing customer feedback, the method includes: receiving, by a processor, a survey response to a survey question; associating, by the processor, the survey response with a corresponding key performance indicator (KPI); calculating, by the processor, a KPI score for the survey response to the survey question based on the corresponding KPI and the survey response, wherein the KPI score is normalized to a predetermined range of scores; and outputting, by the processor, the KPI score for prompting an action in response. |
| 申请公布号 |
US2016034930(A1) |
申请公布日期 |
2016.02.04 |
| 申请号 |
US201414448875 |
申请日期 |
2014.07.31 |
| 申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
Verschoor Marc J.;Bjelajac Cris;Sudbey David;Tallarico John |
| 分类号 |
G06Q30/02 |
主分类号 |
G06Q30/02 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for managing customer feedback, the method comprising:
receiving, by a processor, a survey response to a survey question; associating, by the processor, the survey response with a corresponding key performance indicator (KPI); calculating, by the processor, a KPI score for the survey response to the survey question based on the corresponding KPI and the survey response, wherein the KPI score is normalized to a predetermined range of scores; and outputting, by the processor, the KPI score for prompting an action in response. |
| 地址 |
Daly City CA US |
