SYSTEMS AND METHODS FOR MULTI-CHANNEL DATA AGGREGATION

摘要

Systems and methods for multi-channel data aggregation that can facilitate consumer engagement are provided to enable customer-centric solutions by collecting data across the lifecycle of consumers, studying usage patterns and protection needs and facilitating meaningful collaborations between peers and experts. Gamification techniques are employed to aggregate voluminous data captured from multiple channels that can be analyzed for usage patterns to provide an insight into consumers' psyche and enable tailor-made solutions for promoting consumer stickiness.

主权项

1. A system for multi-channel data aggregation comprising:
one or more processors; a communication interface device; one or more internal data storage devices operatively coupled to the one or more processors for storing:
a consumer engagement module configured to provide an engagement platform comprising a user interface (UI) rendering engine for consumers to interact with at least one of peers, experts and system data via at least one digital channel, the consumer engagement module further comprising at least one gamification module configured to utilize data captured from the at least one digital channel and enhance consumer engagement by providing a personalized experience to each of the consumers in an informal manner via the rendered UI;a usage module configured to aggregate the captured data associated with each of the consumers throughout each consumer's engagement lifecycle;a consumer analytics module configured to analyze usage patterns associated with each of the consumers; anda consumer collaboration module configured to perform one or more combinations of identifying like-minded consumers and facilitating interaction between the identified consumers, facilitating interaction between at least one consumer and at least one expert and identifying and recommending at least one solution to at least one consumer corresponding to the analyzed usage patterns to increase consumer touch points and enhance consumer stickiness.