Chronically-problematic response alert system for service request and fulfillment between a service requester and a service performer

摘要

An electronic alert system and a related method of operation for identifying, determining, and reporting chronically-problematic responses for service request and fulfillment between a service requester and a service performer are disclosed. In one embodiment, the electronic alert system identifies and determines a chronically-problematic response by analyzing two relational data sets. A first set of relational data set correlates time elapsed between a first service request bell press by a service requester from a service request device, and a confirmatory signal of successful service fulfillment from a service request reception device held by the service performer, or from the service request device. Furthermore, a second set of relational data set correlates a number of repeated service request bell presses by the service requester, a time interval between each bell press, and the confirmatory signal of successful service fulfillment from the service request device or the service request reception device.

主权项

1. An electronic alert system for identifying, determining, and reporting chronically-problematic responses for service request and fulfillments between a service requester and a service performer, the electronic alert system comprising:
a CPU and a memory unit configured to execute and process a plurality of computerized instructions and data; a first set of relational data that tracks time elapsed between a first service request bell press from a service request device and a confirmatory signal of successful service fulfillment from a service request reception device, wherein the confirmatory signal of successful service fulfillment is generated by the service request reception device that incorporates a proximity sensor to detect a nearing distance between the service request reception device and the service request device; a second set of relational data that tracks a number of repeated service request bell presses, a time interval between each of the repeated service request bell presses from the service request device, and the confirmatory signal of successful service fulfillment from the service request reception device, wherein a reduction in the time interval between each of the repeated service request bell presses from the service request device is determined as a chronically-problematic response by an analytical and alert threshold determination module; the analytical and alert threshold determination module executed on the CPU and the memory unit, wherein the analytical and alert threshold determination module identifies and determines the chronically-problematic responses by analyzing the first set of relational data and the second set of relational data that characterize the service performer's behavior associated with the service performer's service request reception device; a data storage that stores the first set of relational data and the second set of relational data, wherein the data storage is operatively connected to the CPU and the memory unit to upload any portion of the first set of relational data and the second set of relational data based on data uploading instructions from the analytical and alert threshold determination module; and a data and alert communication module executed on the CPU and the memory unit, wherein the data and alert communication module generates and transmits an alert to a supervising entity, if the analytical and alert threshold determination module identifies and determines the chronically-problematic responses associated with the service performer's service request reception device to exceed an alert threshold level.