METHOD AND APPARATUS FOR DATA CHANNEL AUGMENTED AUTO ATTENDED VOICE RESPONSE SYSTEMS

摘要

Method of using a computerized smartphone to navigate remote auto attendant telephony systems with a menu structure. The auto attendant's menu structure is put into an online computer database. The caller uses the smartphone to call and establish a voice channel with remote auto attendant telephony system (using the telephone number of that system), software applications running on the caller's smartphone communication device intercept the telephone number and along with the voice channel, also establish a data channel with the online computer accessible database. The caller's smartphone retrieves at least some of the menu structure of the auto attendant telephony system through this data channel, and displays at least some of the menu structure of the remote auto attendant telephony system on the graphical user interface of the user's smartphone synchronized, with the audio delivery of the menu structure, thus facilitating interactions with the auto attendant system.

主权项

1. A method of using a computerized audio communication device with a graphical user interface to navigate a remote auto attendant telephony system with a menu structure, said method comprising;
using said computerized audio communications device to establish a telephony link with said auto attendant telephony system and a separate link with a logically separate online computer accessible database comprising menu structure information; retrieving at least some of said menu structure information from said logically separate online computer accessible database; using said graphical user interface to navigate through at least some of said remote auto attendant telephony system's said menu structure, wherein said computerized audio communication device adjusts the display of at least some of said menu structure information on said graphical user interface to track the current status of the remote auto attendant telephony system menu.