CONVERSATION ANALYTICS

摘要

A system for conversation analytics comprising an analytics server stored and operating on a network-connected device that receives and processes conversations from various sources over a communications network, a plurality of communication bridges that may connect to and receive communication data from various communication endpoints, a media server that receives communication data from the bridges and provides this data to the analytics server for analysis, and a database that may store data from various elements of the system and provide them as needed for future reference.

主权项

1. A system for conversation analytics, comprising:
an analysis server stored and operating on a network-connected computing device; a media server stored and operating on a network-connected computing device; a plurality of communication bridges stored and operating on network-connected computing devices; and a database stored and operating on a network-connected computing device; wherein the communication bridges receive a plurality of communication data via a communication network and provide the data to the media server; wherein the media server receives the plurality of communication data from the communication bridges and provides the data to the analysis server; wherein the analysis server receives and analyzes the communication data and stores the analysis results in the database; and wherein the analysis server forms associations based on similarities in the plurality of communication data.