SYSTEM AND METHOD FOR PERFORMING AUTOMATED CONTACT AND INFORMATION DELIVERY

摘要

A system and method for performing automated contact and information delivery includes one or more doctor office interface devices, and one or more medical facility interface devices that communicate with a site owner system over a network. The system and method permit a doctor office to designate one or more medical professionals to receive messages about a patient at a medical facility, based on the circumstances of the case. The system and method provide a connect on call module for facilitating direct communication between the facility employee and the identified medical professional utilizing both textual and audio/visual mechanisms without revealing the confidential contact information of the medical professional to the facility employee.

主权项

1. A method for performing automated contact and information delivery over a network, said method comprising:
installing one or more interface devices at each of a doctor office and a medical facility; establishing communication between each of the doctor office interface device, the medical facility interface device, and a site owner system; displaying, via the doctor office interface, a call routing presentation screen; receiving, via the doctor office interface, call routing preferences for the doctor office, receiving, via the doctor office interface message and receiver delivery preferences for each doctor office medical professional; displaying, via the medical facility interface device, a connect on call presentation screen; receiving, via the medical facility interface device, a plurality of call information selections; identifying, via the site owner system, a medical professional based upon each of the call routing preferences, message delivery preferences and call information selections; displaying, via the medical facility interface device, the identified medical professional; providing each of a textual contact mechanism and an audio/visual contact mechanism for establishing direct communication between the medical facility interface device and the identified medical professional; generating, via the medical facility interface, at least one of a textual message and an audio/visual message; and delivering the generated message to the identified medical professional.