MANAGING TECHNOLOGY RESOURCES ACROSS MULTIPLE PLATFORMS

摘要

The present invention extends to methods, systems, and computer program products for managing technology resources across multiple platforms. Embodiments of the invention can be used to manage the configuration of a plurality of different devices. A management server/service can utilize native management capabilities of different devices to provide configuration management without requiring agents to be installed on the devices. In general, the management server/service adapts to the unique characteristics and behaviors of different devices, platforms, and external systems to provide configuration management for the different devices, platforms, and external systems. As such, configuration management can be provided in a unified fashion across different platforms, both on-premise and off-premise, and indirectly. When client agents are present, the management server/service can adjust to compatibly operate with the client agents.

主权项

1. A processor implemented method for use at a computer system, the processor implemented method for managing a device, the processor implemented method comprising:
receiving a device-neutral configuration directive, the device-neutral configuration directive having been modified by one or more directive processors based on operational data collected from one or more other devices that previously attempted to implement the device-neutral configuration directive, the operational data providing feedback for use in modifying the device-neutral configuration directive for the device; translating the device-neutral directive into a device-specific configuration directive for the device based on the feedback; and sending the device-specific configuration directive to the device to implement a configuration change for the device.