SYSTEM AND METHOD FOR ANALYSING AND PROFILING CLIENT INTERACTION

摘要

The current invention is directed to a system for analysing client interaction history. The system comprises a server configured to receive and process a master document, and generate therefrom a plurality of unique newsletters. The server is further configured to send each unique newsletter to a corresponding client. The system also has a database storing therein records of all interaction activity with a unique newsletter by a corresponding client, wherein the server is further configured to retrieve selected records from the database and calculate therefrom one or more statistics and recommendations for the agent.