| 摘要 |
<P>PROBLEM TO BE SOLVED: To manage a history also for an answered customer with a customer himself/herself when a customer in the same household except the customer himself/herself answers in an outbound business. <P>SOLUTION: The present invention refers to customer information storage means and household member information storage means, determines whether or not there is another object client of a telephone call object in the same household as an object customer this time, when it is determined that there is another object client in the same household as that of the object customer this time, provides an operator terminal with telephone call result information in which answer results of the object customer this time and the object customer in the same household are simultaneously input, and registers the answer results of the object customer this time and the object customer in the same household in customer information on the corresponding customer based on the telephone call result information in which the answer results of the object customer this time and the object customer in the same household are input, received from the operator terminal. <P>COPYRIGHT: (C)2013,JPO&INPIT |
