Natural language interface customization

摘要

A method for communicating over a network includes transmitting, by an application server to a remote user computing device, a predefined interface in response to a contact request by the remote user, the predefined interface being customized by the application server based on specified conditions. The method also includes analyzing, by an analysis server in communication with the application server by a communication link different from the network, a natural language inquiry from the remote user based on the type of remote user language of the contact request. The method further includes transmitting, by the application server to the remote user computing device, a customized interface, which includes a customized plurality of communications options for the remote user to route subsequent communications, and customized content based on a context of the natural language inquiry.

主权项

1. A method for communicating over a network, the method comprising:
transmitting, by an application server to a remote user computing device, a predefined interface in response to a contact request by the remote user, wherein the predefined interface is presented to the remote user, by displaying the predefined interface on the remote user computing device, the predefined interface being customized by the application server based on specified conditions including a location of the remote user computing device, a time of day, a day of a week, and a type of remote user language in which the contact request is received by the application server; analyzing, by an analysis server in communication with the application server by a communication link different from the network, a natural language inquiry from the remote user based on the type of remote user language of the contact request; transmitting, by the application server to the remote user computing device, a customized interface; wherein the customized interface is presented to the remote user, the customized interface including a customized plurality of communications options for the remote user to route subsequent communications, wherein the customized interface comprises customized content that is customized based on a context of the natural language inquiry, and wherein a customized plurality of predefined inquiries is changed based on the remote user selecting a customized communications option.