SYSTEM AND METHOD FOR DOCUMENT TRANSMISSION AND ROUTING WITH RECIPIENT CONTROL

摘要

Techniques for transmitting information to a recipient under their control are described. In some situations, the techniques are used in conjunction with a fax delivery system to provide, as part of a connection established to perform a fax transmission, a variety of functionalities to a human recipient that is participating as part of the connection, such as when the human recipient is contacted in error. In addition, in some situations, an interactive voice response system is used to receive and interpret input from a human recipient, such as in response to one or more control selections or options provided to the human recipient.

主权项

1. A method of communicating information based on live instructions, comprising:
subsequent to failure of a server machine establishing a network connection with a device associated with an intended recipient, the server machine providing at least one control option to a human with whom a connection is establish; the server machine receiving via the connection an indication of a response from the human; the server machine analyzing the response to determine a live instruction relating to the at least one control option; and the server machine controlling communication of information associated with the intended recipient to the device or to a different device based on the live instruction.