Providing Navigation Functionality in a Retail Location Using Local Positioning Technology

摘要

Methods and systems for providing navigation functionality in a retail location using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received by a customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may generate one or more navigation instructions to guide the customer to another location. Then, the computing platform may send the one or more navigation instructions to the customer computing device.

主权项

1. A method, comprising:
at a customer assistance computing platform comprising at least one processor, memory, and a communication interface:
receiving, by the at least one processor, via the communication interface, from a customer computing device, one or more attributes associated with a beacon signal received by the customer computing device and an identifier associated with the customer computing device;determining, by the at least one processor, an identity of a customer using the customer computing device based on the identifier associated with the customer computing device;determining, by the at least one processor, a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal received by the customer computing device;generating, by the at least one processor, one or more navigation instructions to guide the customer using the customer computing device to a second location; andsending, by the at least one processor, via the communication interface, to the customer computing device, the one or more navigation instructions.