Framework for quantifying a total quality of experience for subscribers in a communications network

摘要

A framework for quantifying a total quality of experience for subscribers in a communications network is disclosed. A weighted average score representing a quality of experience for at least one application is provided. A set of scores associated with network parameters is provided. A weighted sum using the set of scores and the weighted average score is calculated. A total quality of experience score based on the weighted sum is generated.

主权项

1. A method, implemented by a computer, for providing a framework for quantifying a total quality of experience for subscribers in a communications network, comprising:
providing a headend for providing video and data to a plurality of subscribers having subscriber equipment via a network; obtaining feedback from a set of subscribers of the plurality of subscribers wherein the feedback comprises:
providing from the set of subscribers a set of scores representing a quality of experience associated with a first application, each of the set of scores being weighted by each score's importance to the first application;providing from the set of subscribers a second set of scores representing a quality of experience associated with a second application, each of the second set of scores being weighted by each score's importance to the second application;calculating, via the processor, a composite score for the quality of experience for the first application based on the first set of scores from each subscriber of the set of subscribers;calculating, via the processor, a composite score for the quality of experience for the second application based on the second set of scores from each subscriber of the set of subscribers; andcalculating, via the processor, a weighted average score, the weighted average score being the average of composite scores for the first and second applications from each subscriber of the set of subscribers; foregoing receiving feedback from the plurality of subscribers other than the set of subscribers; providing, via the processor, a third set of scores associated with network parameters that are not weighted based on the first and second applications; generating, via the processor, a total quality of experience score for the plurality of subscribers based on the weighted average score of the first and second applications from the set of subscribers and the third set of scores associated with network parameters; and providing services over the network to the plurality of subscribers including other than the set of subscribers based on statistical analyzed feedback including the total quality of experience score from the set of subscribers.